You submit a claim in the JaSure App by:

  1. signing in on your smartphone (or another smartphone with the JaSure App, if necessary);
  2. selecting the ‘My Account menu at the bottom of your screen;
  3. selecting ‘Claims’ (where you’ll find your claims summary page); followed by
  4. the ‘New Claim’ button and following the step by step claim process.

 Alternatively, please send an email to

Did this answer your question?