This Policy Wording contains the terms and conditions of the JaSure Personal Assets Insurance Policy. You, the Policyholder, must carefully read the Policy Wording and your applicable Policy Schedule as one document to form your insurance contract (“Policy”) with the Insurer.
Your Policy is underwritten by the Insurer, Santam Limited (“we”, “us” or “our”). We are an authorised financial services provider (FSP 3416). Our registered address is 1 Sportica Crescent, Tyger Valley, Bellville, 7530, South Africa.
It is important that you understand and follow the terms and conditions of your Policy for your cover to be valid. We may change the terms and conditions of your Policy by giving you 31 days notice in writing. After 31 days the changes will apply to your Policy unless you choose to cancel your Policy.
If you have any questions, please go to My Account menu in the JaSure App for Live Chat, FAQ and contact details, or visit the online Help Centre at http://help.jasure.com.
2. Your responsibilities
3.1 Conditions of cover
5.3 Pairs and sets
5.4 Dual insurance
5.5 Our recovery rights
10. Dispute resolution
Some words used in your Policy documents have specific meanings as defined in this section and are capitalised.
ACCIDENTAL DAMAGE means sudden, physical and unexpected damage to your ASSET.
APPROVED means, specifically in respect of locks, chains or cables: a cable that is at least 12mm thick with an integrated lock; or a chain that is at least 12mm thick with a close shackle padlock.
ASSET means the personal property you add in the JaSure App that: you, or members of your family residing with you, own or are legally responsible for according to a written contract. This includes the associated modifications and accessories you specify in the JaSure App for that ASSET.
CLAIM means an application for repair, replacement or compensation under this Policy.
ELECTRONIC DATA means software, applications, photographs, images, films, music or other files stored electronically on your ASSET.
EXCESS means the first amount payable by you for each accepted CLAIM in respect of each ASSET. The excess is confirmed in your Policy Schedule.
LOSS means you do not know where your ASSET is and cannot recover it. ASSETS confiscated by customs, other officials or authorities are not considered lost.
PROFESSIONAL means to be engaged in an activity for which one receives any monetary compensation.
REPLACEMENT VALUE means the amount you would have to pay to replace your ASSET today.
SUM INSURED means the replacement value (the amount you would have to pay to replace your ASSET today) of the ASSET (including specified modifications and accessories for that ASSET) specified by you. The sum insured is confirmed in your Policy Schedule. It is your responsibility to update this value.
THEFT means your ASSET has been taken from you or from a secure location without your consent and you have no means of retrieving that ASSET.
2 Your responsibilities
- To understand what is and is not covered under your Policy.
- To manage your cover by switching it on and/or off for your ASSET, based on your cover needs.
- To ensure that the SUM INSURED for your ASSET accurately reflects the current REPLACEMENT VALUE of that ASSET.
- To ensure that the details about your ASSET are correct and kept up to date (e.g. brand, model, serial number).
- To review your Policy documents that we send you and notify us immediately in the event of a query or dispute.
- To ensure that your profile is correct and kept up to date (e.g. name, ID number, contact details).
- To manage your payment method so that premium payments are successfully processed.
- To submit CLAIMS within 15 days after the date of the incident that gives rise to the CLAIM.
- To report LOSS, THEFT or malicious damage to the police within 48 hours of the incident.
- After a CLAIM has been finalised, to update the details of the affected ASSET.
- You are covered for ACCIDENTAL DAMAGE, LOSS and THEFT of your ASSET worldwide when cover is switched on for that ASSET.
- You are covered for use of your ASSET in official events (e.g. races, competitions) as an amateur participant only, i.e. you are not covered as a PROFESSIONAL participant (see ‘3.2 Exclusion 2’ below).
- If you switch off cover for every ASSET (i.e. you do not have any cover at that time), your Policy remains in effect and you can switch on cover in the future.
3.1 Conditions of cover
- You must be a resident of South Africa with a valid South African ID number and aged 18 years or older.
- You must have an insurable interest in the ASSET, i.e. if the ASSET is damaged, lost or stolen you will suffer a financial loss.
- In the event of THEFT of your ASSET from a vehicle or trailer – the ASSET must be in a locked boot or concealed compartment, the vehicle or trailer must be locked and there must be clear signs of forcible entry.
- In the event of THEFT of your ASSET from an unoccupied building – the building must be locked and there must be clear signs of forcible entry.
- During transit, your ASSET must be securely packaged to reasonably avoid damage, LOSS or THEFT.
- If your ASSET is a bicycle and the bicycle is not inside a vehicle, trailer or building (see above for these respective conditions), while unattended:
6.1 the bicycle must be securely locked to an immovable object, vehicle or trailer with an APPROVED lock and cable or chain; or
6.2 the bicycle must be in a designated secure area provided by an official organiser at an official event.
- You are not covered when cover is switched off for your ASSET.
- You are not covered for use of your ASSET in a PROFESSIONAL capacity.
- You are not covered for ACCIDENTAL DAMAGE, LOSS or THEFT of your ASSET caused by, arising from or connected with:
3.1 your failure to take reasonable care of or to prevent damage, LOSS or THEFT of your ASSET;
3.2 your own deliberate or malicious act, or those of someone acting on your behalf;
3.3 wear and tear, rust, mildew, corrosion, decay, chips, scratches, cracks, dents, or any superficial damage;
3.4 corrupted, damaged, lost or stolen ELECTRONIC DATA;
3.5 ACCIDENTAL DAMAGE, LOSS or THEFT of your ASSET occurring prior to or existing when you switch on cover;
3.6 mechanical, electrical or electronic failure or breakdown;
3.7 depreciation (decrease in market value);
3.8 any consequential loss (associated costs relating to the loss, e.g. loss of earnings);
3.9 modifications and accessories that you have not specified in the JaSure App;
3.10 regardless of specification, any modifications and accessories that are not reasonably associated with your ASSET and its typical usage;
3.11 anything covered by any manufacturer’s warranty, purchase agreement or service contract;
3.12 damage to tyres from braking, cuts, punctures, bursts or uneven road surfaces;
3.13 household pests (e.g. rodents, ants and moths);
3.14 cleaning, repairing or restoring by any manner or method; and/or
3.15 damage or LOSS of your ASSET in the open caused by storm, water, wind, hail or snow unless the ASSET is designed to exist in the open.
The premium to cover your ASSET is based on the number of calendar days on which you have active cover during a month. Cover must be switched on in the JaSure App for your ASSET to be covered.
So, when you switch on cover for your ASSET, you are covered for that ASSET from the time when you switch on cover. You will receive a Policy Schedule to confirm the date and time when cover for the ASSET started.
When you switch off cover for your ASSET, you are no longer covered for that ASSET from the time when you switch off cover. You will receive a Policy Schedule to confirm the date and time when cover for the ASSET ended.
Your Policy remains in effect so you can switch on cover again in the future.
The current premium to cover your ASSET is visible in the JaSure app and on your Policy Schedule. At the end of the month, we count the number of calendar days on which you had active cover for your ASSET during that month, and bill you for the corresponding premium. The invoice amount is calculated as the sum of the premiums payable for all your ASSETS covered during that month.
For each ASSET:
- The days need not be consecutive.
- A calendar day on which you have active cover for part of that day is counted as one day.
- You can switch on cover multiple times during a calendar day – it counts as only one day.
We may change the premium for future months.
Billing is monthly in arrears. On the 1st day of the month, the default credit or debit card specified by you in the JaSure App will be charged the invoice amount (see ‘Calculation’ above) for cover during the previous month. You are responsible for ensuring that the default credit or debit card specified by you in the JaSure App is a valid card and that the account has sufficient funds available.
If the charge for the invoice amount is not successful on the Due Date, you will be notified and we will attempt to collect the invoice amount within 15 days after the Due Date (“grace period”).
During the grace period, CLAIMS will not be accepted for incidents occurring during the invoice period or the grace period, unless the invoice amount is collected by the end of the grace period.
If the invoice amount is not collected by the end of the grace period, your policy will be cancelled from the Due Date of the invoice which you did not pay. You will not have cover for any periods of insurance that you did not pay.
Example: If the Due Date for the invoice amount is 1 July, the last day of the grace period is 16 July. If the invoice amount is not collected by 16 July, the policy will be cancelled from 1 July.
You must submit a CLAIM within 15 days after the date of the incident that gives rise to the CLAIM (to avoid your CLAIM being rejected due to late notification), by following the claim reporting process in the JaSure App. If you do not have access to the JaSure App, please send an email to firstname.lastname@example.org.
Requirements for CLAIMS:
- If you submit a CLAIM, we reserve the right to collect (or otherwise reserve) all premiums accrued up to and including the incident date, before processing the CLAIM.
- If your ASSET is damaged, keep the ASSET and all parts. We may collect the ASSET if you are compensated for a replacement.
- Take all reasonable steps to prevent any further damage, LOSS or THEFT of your ASSET.
- Report LOSS, THEFT or malicious damage to the police within 48 hours of the incident. We will request a copy of the police report or police affidavit.
- Do not carry out or authorise any repairs or replace your ASSET without our consent.
- In the event of LOSS or THEFT, we will request proof of your ownership of the ASSET.
- We may request additional information and documentation during the claim process. You are required to provide us with your reasonable assistance in this regard.
Once we confirm that all premiums accrued up to and including the incident date have been collected (or otherwise reserved) and we are satisfied with the information and documentation you have provided – we will choose to settle any accepted CLAIMS (up to a maximum value of the SUM INSURED less the EXCESS) in any of the following ways:
- repair at a repairer of our choice;
- replacement at a supplier of our choice;
- compensation; or
- a combination of the above.
Any CLAIM payouts are made electronically via bank transfer in South Africa with local currency.
You are required to pay the EXCESS for each accepted CLAIM in respect of each ASSET. We will settle the remaining amount of the accepted CLAIM up to a maximum of the SUM INSURED for that ASSET, i.e. we will pay the accepted CLAIM amount less the EXCESS.
Example: If the cost to repair your ASSET is R10,000 and the EXCESS is R1,000, you would pay the EXCESS amount of R1,000 and we would pay R9,000 (i.e. the cost of R10,000 less the EXCESS of R1,000).
5.3 Pairs and sets
If an article that is damaged, lost or stolen was part of a pair or set, we will compensate you for the value of the article proportionate to the total value of the pair or set and not the total value of the pair or set. If the article cannot be repaired or replaced separately of the pair or set, we will compensate you for the repair or replacement of the pair or set.
5.4 Dual insurance
If an incident that gives rise to a CLAIM is covered by this Policy and any other insurance, we will not pay more than our rateable proportion of the loss.
5.5 Our recovery rights
You must allow us to take legal action in your name to recover any payment we make for a CLAIM whether before or after we have settled your CLAIM or whether or not you have received a repair, replacement or compensation.
You can cancel your Policy at any time by sending an email to email@example.com. You will be charged for premiums accrued up to the effective date of cancellation.
We may cancel your Policy by providing you with 31 days notice in writing. However, if you do not comply with the terms and conditions of your Policy, we may cancel your Policy effective immediately. In both of these circumstances, we may charge you for premiums accrued up to the effective date of cancellation.
We may share data about you with other insurers, law enforcement agencies and anti-fraud data providers in order to help prevent and detect fraud.
If you knowingly commit fraud, we may invalidate your cover and we may not return premiums paid by you. We will not pay fraudulent CLAIMS and we will be entitled to recover from you the amount of any fraudulent CLAIM already paid by us.
We cannot provide any cover nor pay any CLAIMS or provide benefit under your Policy if to do so would violate any sanction, prohibition or restriction under United Nations resolutions, or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.
Your Policy is subject to the jurisdiction of the courts of the Republic of South Africa. South African law will apply.
10 Dispute resolution
If we reject or dispute your CLAIM and you wish to appeal the decision, you have 90 days from receipt of our rejection or dispute to submit a complaint in writing. Please email firstname.lastname@example.org. If we maintain our rejection and you wish to take legal action against us, you have a further 180 days to do so.
You also have the right to lodge a complaint at any stage with the Ombudsman for Short-Term Insurance (www.osti.co.za) by post to PO Box 32334, Braamfontein, 2017; telephone on 011 726 8900 or fax to 011 726 5501.
If any difference arises between us and you or any claimant about the amount of any CLAIM under this Policy, the same will be referred to arbitration in accordance with the statutory provisions of South Africa in force at the time, and the obtaining of any award will be a condition precedent to any right of action against us.
Underwritten by Santam Limited, an authorised FSP (3416). JaSure is a juristic representative of Santam.