How to blacklist your cellphone

  1. Notify JaSure about the theft or loss of your cellphone via the JaSure app: go to My Account => Claims => New Claim. You can log into the JaSure app on a friend or family member’s cellphone.
  2. Contact your service provider to blacklist your cellphone (see contact numbers below) and obtain an ITC Blacklist Reference Number.
  3. Reply to the claim email you received from JaSure with the ITC Blacklist Reference Number.


Your service provider’s contact number

  • Vodacom: 082 135
  • MTN: 083 135
  • Telkom: 081 180
  • Cell C: 084 140
  • Virgin Mobile: 074 100 0123


How to get your IMEI number

You can get your IMEI number by dialling *#06# (before the phone was stolen) or on the phone’s box. Alternatively, call your service provider.

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