If you insure your vehicle with JaSure, you have a 24 hour contact for roadside emergency services involving your vehicle anywhere within the borders of South Africa per the terms and conditions set out below:

  • Assistance, or towing of your vehicle to the nearest place of repair or safekeeping, after mechanical or electrical breakdown.

  • Assistance to jumpstart your vehicle. If your vehicle is still under warranty, we will not jumpstart it and instead the vehicle will be towed to the most appropriate place of repair or safekeeping.

  • Assistance to change tyres of your vehicle. If you request a tyre change and you do not have a spare tyre and instead your vehicle needs to be towed, you have to pay the cost of towing.

  • 10 litres of fuel if your vehicle runs out of fuel (up to six times per year).

  • Assistance to unlock your vehicle if your keys are locked inside the vehicle, including the call out fee and one hour labour. If we cannot unlock your vehicle, we will arrange to have it towed to the most appropriate place of repair, safekeeping or where you request. You have to pay the cost of towing.

  • If the roadside incident occurs more than 100km from your home, you have access to one of the following services to a maximum of R500:

    • accommodation for one night

    • arrangement of a taxi service

    • rental of a class B vehicle (valid credit card to be produced)

  • If the roadside incident occurs more than 100km from your home, the cost of repatriation (towing or transportation) of your vehicle after repair is covered to a maximum of R500.

Roadside assistance services are provided by a contracted third party service provider.

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